Arizona's best garage door company?
Well, maybe our clients are a "little" biased in our favor. However, maybe that is because we earned their recommendations of us as "the only garage door company in Arizona that I will ever use (or recommend to my friends and clients)."
So, when people ask us "why our company is better," we think first of the testimonials that so many clients have given us across the last several decades. Also, *why* we are better is probably as simple as stating that "we truly care about earning your long-term business by providing you higher quality at lower prices." But what people may want to know when they ask "WHY are we better" is actually "HOW are we better." To tell you specifically HOW we are better (other than the fact that all our repairs come with a warranty to guarantee your long-term satisfaction), let's look at a few reviews....
A homeowner in Glendale wrote this within her 5-star recommendation of us: "We had another company come out per our home warranty.... I would not recommend them." She even mentions them by name in her review on yelp. (Her review is the one at the very bottom of this page
Why did she go to the trouble of specifically mentioning that she does not recommend them? What often happens in the garage door industry is that when working under home warranty coverage a garage door company realizes that they can double-bill for that repair job. So, they bill the warranty company once and then also attempt to find anything outside of the warranty coverage so that they can then charge the homeowner as well (or justify multiple visits to charge the warranty company more than once for a single repair).
Are multiple visits ever justified? Of course! A homeowner in Scottsdale shared a review of us in which she said that the garage door had "been causing us problems since we moved in." It turns out that the source of the problem was a bad computer board. (To read that 5-star review, click here
As background, if the opener works "off and on" (inconsistently) or seems to "jerk or spasm" or sometimes mysteriously just does not go all the way up or down, we know what to do. Those issues may not just be caused by a dying battery for a remote. That kind of issue is more likely to be caused by something within the opener, like a bad computer board or loose wires. So, since we do not carry in our vehicles a month's supply of every computer board for every model of opener, there sometimes will be a second trip required so that we can get the right part to install on the second visit.
But it would be very unusual to have 3 or more trips for the same repair job. If the proper assessment is done the first time and then all the right parts are on hand for any follow-up visit, two visits should be enough. In fact, in many cases, we can get an excellent idea of what the root issue is from the homeowner's brief description over the phone. So, typically we can complete the repairs in a single visit.
However, many other companies seem to have different priorities from ours. Again, if the garage door opener is not consistently working, there are many possible causes. So, if a repairman can get the opener to work one time, then they may neglect to check for other issues (and leave- perhaps even hoping or even knowing for sure that there will be the same underlying issue within a few days again). In other words, they are not devoted to quickly assessing the whole situation and fixing everything right the first time.
So, back to the case of that the first homeowner that I mentioned above (in Glendale), she had a 2-car garage with 2 independent garage doors and openers. We fixed both of them for her (at different times)- as she specified in her recommendation.
Also, we not only assessed the problem that led to her original call to her home warranty company, but we fixed the shoddy work of the other repair service. You might not believe how often that happens if we simply told you, so we'll just say vaguely that there have been many times that we have "corrected" the repairs of certain other garage door companies in Phoenix.
Further, when there is a major alignment issue (like with loose tracks), you actually don't want the garage door to go up or down without resolving that alignment issue (or else you could do serious damage to the door or even the bracing). Likewise, if there is major friction and the bearings need to be lubricated plus the alignment fixed, it is best to fix everything (not just to fix one symptom and neglect to even identify the root issue).
On the subject of understanding how the whole system works, here is a piece of another recommendation (from a homeowner in Sun City West to the NW of Phoenix): "The garage door was out of alignment and I tried to fix it. BIG mistake!" (To read that review, click here
.) If you don't know how to find the source of the problem, call us. We can either walk you through a few "safe" corrections (at no charge) or else schedule a time to come inspect and repair it.
So, in contrast to us, other garage door companies in Phoenix (and other parts of Arizona) may be negligent or even attempt to deceptively get an extra payment from the homeowner (after already being compensated by the warranty company). We are not just talking about fixing a spring when the warranty covers only the opener but not the springs. This can include a pattern of outright fraud. (By the way, to read what we recommend regarding warranty coverages and companies, click here: ________.)
Whether or not you are contacting us about a repair that is covered under a home warranty, you will get our full expertise and dedication. We've been doing this full-time since the 1980s, so we have accumulated more than a little expertise. On that note, here is one more 5-star review
"Steve went above and beyond... didn't just fix what I reported as an issue with our garage door opener. He was super helpful and knowledgeable. Highly recommend his service."
Want to read more of our answers to Frequently-Asked Questions? (By the way, all the other answers are MUCH shorter than this one.) If so, click here: FAQs.